Job Title: Guest Services Manager
Salary/Shift: $60,000- $65,000
Status: Full Time
Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new ULTIMATE resort. Experience everything that surrounds our beautiful location in the heart of the Rocky Mountains, including world-class skiing, fishing and horseback riding.
Impeccably appointed guest rooms featuring vaulted ceilings, spacious floor plans, and unique designs. We accounted for every creature comfort including specialty bath and body products to compliment luxury furnishings.
There are many great advantages to work in our Hotel department:
Under direction of the Hotel Manager, this position is responsible for the Hotel Front Desk activities with emphasis in the areas of five diamond guest service, talent management and team member relations. The Guest Services Manager will ensure the organization is in compliance with all applicable federal, state and local employment related laws. The Front Desk Guest Services Manager, as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. The Front Desk Guest Services Manager shares in the Monarch Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.
TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)
DESIRED COMPETENCIES
The Front Desk Guest Services Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
DESIRED COMPETENCIES
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!
Full Time Team Members (30+ hours) will enjoy the following benefits and perks:
Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:
Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch we subsidize your bus transportation from 80% up to 100%!
An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
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