Job Title: Gift Shop/Retail Supervisor

Salary:  $56,000+

Status: Full Time

Shift: Varies

Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience.

The Retail Supervisor is responsible for the day to day Operation of the Gift Shop with emphasis in in the areas of five diamond guest service, talent management and team member relations. The Retail Supervisor is also responsible for attracting and retaining customers, making the Gift Shop a known destination in Black Hawk. 

The Retail Supervisor, as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.  This position shares in the Monarch Casino Resort Spa support of the company’s vision, mission, values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

• 1 years of previous retail experience preferred.
• High School Diploma preferred.
• Provide a warm welcome to our internal and external guests.
• Ensure a 5 Star shopping experience for our guests.
• Answer all guest questions and proactively suggest items for purchase fitting their needs.
• Efficiently checking out guests, which involves ringing up the items, engaging the guest in conversation, collecting a form of payment for charges incurred and neatly wrapping the items purchased.
• Handle large amounts of currency accurately and efficiently.
• Assist guest with any concerns that they may have and record such comments and concerns.
• Complete and process all necessary paper work in neat and accurate manner.
• Answers the phone within three rings and with a smile.
• Performs other incidental and related duties as required and assigned.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
• Communication - Communicates clearly and informatively; able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

BENEFITS:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.

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An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.