Job Title: Gift Shop/Retail Manager

Salary:  $60,000 +

Status: Full Time

Shift: Varies

Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience.

The Retail Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation. 

ESSENTIAL JOB FUNCTIONS:

• Provide a warm welcome to our internal and external guests.
• Ensure a 5 Star shopping experience for our guests.
• Determine the best product mix to meet budget and sales goals.
• Ensure inventory is conducted and accurate.
• Organize events to execute vendor trainings and to bring exposure to the Gift Shop.
• Develops, coaches and manages Team Members to consistently deliver five diamond service to guests.
• Provide guidance and motivation to achieve optimal performance.
• Responsible for scheduling, training and any coaching or disciplinary matters in relation to company and department policies.
• Assist guest with any concerns that they may have and record such comments and concerns.
• Complete and process all necessary paper work in neat and accurate manner.
• Performs other incidental and related duties as required and assigned.

TECHNICAL/PROFESSIONAL KNOWLEDGE 

• 2 years of previous retail experience preferred.
• High School Diploma preferred.
• Must be friendly, approachable and team oriented.
• Must have good communication skills.
• Computer Knowledge – excel, word, outlook
• Ability to work well with others and alone.
• Must be able to stand and for extended periods of time.
• Must be able to work all shifts, weekends and holidays.

DESIRED COMPETENCIES.

1. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
2. Communication - Communicates clearly and informatively; able to read and interpret written information.
3. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
4. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
5. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.  

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

BENEFITS:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.