Job Title: Players Club Representative

Salary: $22.00

Status: Full Time

Shift: Varies (Day/Swing)

Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa.  The Monarch Casino Resort Spa is looking for a passionate Players Club Representative to join our team!  You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members.  

As a Players Club Representative, you are responsible for identifying guests without Club Monarch memberships and assisting them in the process of getting a membership. You will promote Monarch Casino Black Hawk and Club Monarch in all day-to-day duties and greet guests with exceptional guest service.

• Open Club accounts and promote Club Monarch membership
• Able to read and input guest information in casino marketing system including driver’s license, state ID, passport or military ID
• Communicate the benefits and rewards of Club Monarch membership using persuasion skills and motivated enthusiasm
• Provide exceptional customer service to all guests of the casino
• Support the marketing department as needed
• Maintain security and confidentiality of all patron files, records, lists and of all casino information
• Adhere and comply with all casino policy and procedures, internal rules and regulations and abides by all regulations of the Colorado Department of Gaming

• Prior experience in hotel or gaming industry preferred.
• Prior experience with clerical and office work preferred.
• Knowledge and experience in Club Services, VIP services or Front Desk Services of a casino/hotel property preferred.
• Must be able to obtain and maintain a Colorado Gaming Support License.
• Above average knowledge of computer applications such as Microsoft Office and player tracking systems.
• Must be able to stand for up to 10 hours/ day, including walking casino floor multiple times throughout 10-hour shift.
• Ability to work all shifts, weekends and holidays are required.
• Must be able to provide a high level of customer service at all times.
• Must have excellent interpersonal skills with the ability to listen and verbally communicate with guests both in the casino and at external events.
• Must be able to work in and facilitate a team environment.
• Must keep a well-groomed professional appearance.
• Must be able to meet deadlines, work under pressure and maintain professionalism in a fast paced and stressful work environment.
• Strong verbal and written communication skills are essential.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail, and Spa Discounts

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com.  As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.