Job Title: Spa Lead Concierge

Salary: $23.00

Status: Full Time

Shift: Varies

There are many great advantages to working for Monarch Casino Spa:

• Working on the 23rd floor
• A quiet tranquil space
• Unique and high-end spa
• Learn and experience what the spa has to offer

The incumbent in this position is responsible for training of all new Spa Front Desk Concierge, conducting inventory for items needed for the front desk, submitting orders to the Spa Manager in a timely manner to ensure we are always prepared for guests.  The incumbent in this position, as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.  This position shares in the Monarch Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

Provide a warm welcome to our internal and external guests.

• Provide guests with directions as needed.
• Training of new Spa Front Desk Concierge
• Overseeing the cleanliness of the spa lobby and areas surrounding.
• Conducting inventory of items needed to ensure guests have items needed at all times.
• Ensuring Spa Front Desk Concierge team members are up to standard and performing their daily duties.
• Accurately taking and relaying guest requests to other departments such as Housekeeping, Engineering, Bell/Valet, VIP etc.
• Assist guest with any concerns that they may have and record such comments and concerns.
• Performs other incidental and related duties as required and assigned.

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

• High School Diploma preferred.
• Experience preferred.
• Must be friendly, approachable and team oriented.
• Must have good communication skills.
• Computer Knowledge – excel, word, outlook, payroll system, PMS system
• Ability to work well with others and alone.
• Must be able to stand and for extended periods of time.
• Must be able to work all shifts, weekends and holidays.

DESIRED COMPETENCIES 

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.

Communication - Communicates clearly and informatively; able to read and interpret written information.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• PTO
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days, 401k with company match

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.