Monarch Casino Black Hawk is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation. Our company is recognized by Forbes on their "Most Trustworthy Companies" list.
Monarch Casino Black Hawk is expected to scale into a full resort luxurious destination with plans to open a Hotel Tower. The Director of Hotel Operations will be part of the opening a Hotel Tower and is responsible for the success and operations of the Hotel Division. Departments include the Front Desk, Bell Desk, Valet, Laundry, Housekeeping, Public Area, Call Center, Spa, and additional departments as assigned.
Initially the individual will be expected to travel from Colorado to Reno, Nevada or will relocate to the area temporarily working at Atlantis Casino Resort Spa in conjunction with the current Hotel Director of Operations to learn systems, process and the culture. The Director for Monarch will be expected to return to Colorado and be part of the exciting new growth.
The Director of Hotel Ops Monarch must ensure that all departments are providing exceptional guest service while continually seeking opportunities to maximize departmental efficiency and profitability. The individual will be responsible for increasing guest satisfaction, handling any guest challenges that occur to create repeat customers, and coordinate with all other departments to ensure successful visits for individuals, groups and special events that take place at the property. The Director of Hotel Operations will continually strive for excellence in all areas of their operation.
Essential Job Functions:
•Oversee operations throughout all hotel departments including:
oReservations/Call Center/PBX - TBD
•Lead the team to provide four diamond/four star guest service and maintain exceptional guest satisfaction standards.
•Increase year over year results in budgeting and customer service.
•Handle all guest challenges that arise and turn around guest challenges to exceed expectations, and create repeat clientele.
Key Job Duties:
Essential Qualifications & Abilities:
Strong leadership and interpersonal skills required. Ability to multitask and manage multiple departments at once. Must be organized, detail oriented, and able to prioritize multiple projects at once. Excellent communication skills required equally for oral, written and visual presentations. Analytical skills to include budget and financial document preparation. Ability to communicate effectively with both team members and guests for successful operations.
Bachelor’s Degree required, MBA preferred. (Business or Hospitality concentration)
Experience in a four/five diamond property preferred
Experience in a large volume (Over 800 rooms) preferred
Experience in a resort, gaming property preferred
Be able to obtain a Gaming Card
Be able to obtain an Alcohol Awareness Card
•Microsoft Office Suite
•LMS – Lodging Management System
•Time and Attendance (OTA)
•Stratton Warren (Purchasing)