Monarch Casino & Resort, Inc.

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Casino Host - VIP Services

Casino Host - VIP Services

ID 
2017-5276
Employment Type 
Full-Time
Department 
750 VIP Services
Job Locations 
US-CO-Black Hawk

More information about this job

Overview

Monarch Casino Black Hawk is a central part of a vibrant and diverse mountain community that focuses on providing an outstanding experience for our guests.  Build your career in a dynamic and fast paced environment where you can pursue your interests.

 

This person will contribute to our success by ensuring that our guests enjoy a favorable gaming experience, taking care of the guests’ needs and acting of the guests’ behalf to secure information and/or at our property and off property events.  The position also prefers the candidate to be active in an ongoing effort to prospect for new business, in particular, aggressively capturing elite and diamond level player signups with elite and diamond level players being actively identified.  In addition, Casino Hosts will be responsible for disseminating information from a variety of sources to the Director of VIP Services.

Responsibilities

  • Enroll new potential mid- level customers into the Monarch database using appropriate procedures.
  • Use effective and efficient customer service skills
  • Maintain player accounts with special attention to detail
  • Make prudent decisions, within department guidelines, regarding complimentaries
  • Handle room reservations for players in an appropriate and professional manner
  • Participate in property events and promotional activities
  • Apply effective telemarketing skills through use of the Contact Master.
  • Identify elite and diamond level players, resolve problems, and make comp decisions, cultivate relationships.
  • Attend Host staff meetings
  • Responsible for player progression by moving players through each tier
  • Must use highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players.    

Qualifications

  • Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
  • 1 year of previous casino or hotel marketing experience
  • Excellent verbal and written skills in English.
  • Proficiency in PC operations including Windows, Word, Excel, and Outlook.  
  • Knowledge of the Advantage system and LMS preferred
  • Good organizational skills; able to handle many projects at one time
  • Ability to maintain composure under all circumstances.
  • Ability to maintain the strictest confidence regarding all information concerning Monarch and its guests
  • Strong interpersonal and telephone skills.
  • Physical ability to stand/walk for long periods of time.
  • Physical ability to move quickly throughout the property.
  • Ability to memorize data concerning various programs.
  • Ability to travel by Air/Auto/Train as business demands.
  • Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.
  • Must possess sales personality, aptitude and focus.
  • Must be able and willing to work various days and shifts, and long hours as required.
  • Successfully pass a pre-employment criminal background check and drug screen.


 

 

 

 

Benefits Include:

  • Competitive Pay
  • Free Meals
  • Free Parking
  • Paid Vacation
  • Holiday Pay
  • Discounted Bus Tickets
  • Weekly Cash Prizes
  • Health Benefit Insurance Package (medical, dental, vision, and disability)
  • 401k Retirement Plan (with Company Match)
  • Employee Referral Program
  • Education Reimbursement
  • Discounted Carpool Program

 

 

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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