Monarch Casino & Resort, Inc.

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Guest Assistance Officer - Security

Guest Assistance Officer - Security

ID 
2017-5289
Employment Type 
Full-Time
Department 
160 Security
Job Locations 
US-CO-Black Hawk

More information about this job

Overview

Monarch Casino Black Hawk is a central part of a vibrant and diverse mountain community that focuses on providing an outstanding experience for our guests.  Build your career in a dynamic and fast paced environment where you can pursue your interests.

 

This person will contribute to our success by assisting in safeguarding Company assets and Guest/Team Member safety. Must be friendly and approachable and serve as an escort when necessary. Participate in inspections including safety and theft prevention.

Competitive bas pay with training bonuses and quarterly bonuses!

Responsibilities

  • Conducts regular ID checks on the Monarch Black Hawk property to ensure all guests who are on property are at least 21 years of age
  • Provide the highest level of Guest Service at all times
  • Greet all guests, Team Members and vendors in a positive friendly manner
  • Provide security and protection for guests, team members, property, and assets
  • Handles all monetary transactions between Guest Services and Table Games/Slots when needed
  • Maintains physical surveillance of the Monarch Black Hawk property
  • Prepares detailed and accurate reports on any security or medical related incidents that occurs during scheduled shift
  • Provides assistance with escorting when needed for Team Members and/or Guests
  • Reacts promptly to disturbances where security is required
  • Takes charge of and administers emergency first aid to injured or ill Guests and Team Members
  • Conducts post-accident and suspicioned drug screens
  • Familiarity with State Gaming ICMP’s, Rules, and Regulations a plus
  • Takes appropriate action, when required, of individuals suspected of illegal activities
  • Maintains liaison with outside agencies to facilitate the exchange of mutually beneficial information

Qualifications

  • Must be at least 21 years of age with a valid driver’s license and able to obtain and maintain a Colorado Support Gaming License
  • Ability to provide exceptional guest service and strong verbal communication skills.
  • CPR and First Aid certification preferred (or able to achieve certification after hire).
  • Strong currency handling skills, ability to process currency transactions accurately
  • Intermediate computer knowledge and experience required
  • Ability to use and wear an ear piece radio communication device
  • Ability to speak and write English.
  • Ability to communicate information through spoken words and sentences that others will understand
  • Ability to read and understand information and instructions presented in writing.
  • Must be able to stand for duration of shift.
  • Must be able to bend, stoop and continuously use hands.
  • Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs
  • Ability to work all shifts including weekends and holidays when needed.
  • Understanding and knowledge of Title 31 reporting
  • Successfully pass a pre-employment criminal background check and drug screen.

 

 Benefits Include:

  • Competitive bas pay with training bonuses and quarterly bonuses!
  • Free Meals
  • Free Parking
  • Paid Vacation
  • Holiday Pay
  • Discounted Bus Tickets
  • Weekly Cash Prizes
  • Health Benefit Insurance Package (medical, dental, vision, and disability)
  • 401k Retirement Plan (with Company Match)
  • Employee Referral Program
  • Education Reimbursement
  • Discounted Carpool Program

 

 

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

 

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