Monarch Casino & Resort, Inc.

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Food & Beverage Supervisor

Food & Beverage Supervisor

ID 
2017-5454
Employment Type 
Full-Time
Department 
310 Food Administration
Job Locations 
US-CO-Black Hawk

More information about this job

Overview

Monarch Casino Black Hawk is a central part of a vibrant and diverse mountain community that focuses on providing an outstanding experience for our guests.  Build your career in a dynamic and fast paced environment where you can pursue your interests.

 

This person will contribute to our success by ensuring the highest level of guest services.  Satisfaction is maintained by serving internal and external guests in a professional, accurate, and timely manner.

Responsibilities

  • Interviewing, disciplining, developing/training and scheduling of staff.
  • Lead team member shift meetings.
  • Monitors and supervises shift activities, opening and closing duties.
  • Interacts with guests to resolve any guest issues.
  • Works with other supervisors to facilitate a pleasurable dining experience for guests.
  • Fills in for line staff when required.
  • Demonstrates proactive leadership skills.
  • Communicates well with guests and team members in a team environment.
  • Must facilitate repeat business through pleasurable dining experiences.

Qualifications

  • Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
  • Minimum 1-year previous F&B Supervision/Management experience required in FOH operations or relevant degree in hospitality program.
  • Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
  • Conflict management-An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
  • Information Gathering-Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
  • Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
  • Understands measurements of liquid and weight and temperatures
  • Ability to work in high volume, sometimes loud and ever changing environment
  • Basic to intermediate computer knowledge
  • Must possess excellent guest service and communication skills with the ability to deal with guests.
  • Ability to speak and write English.
  • Ability to communicate information through spoken words and sentences that others will understand
  • Ability to read and understand information and instructions presented in writing.
  • Must be able to stand for duration of shift.
  • Must be able to bend, stoop and continuously use hands.
  • Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs
  • Ability to work all shifts including weekends and holidays when needed.
  • Successfully pass a pre-employment criminal background check and drug screen.

 

Benefits Include:

  • Competitive Pay
  • Free Meals
  • Free Parking
  • Paid Vacation
  • Holiday Pay
  • Discounted Bus Tickets
  • Weekly Cash Prizes
  • Health Benefit Insurance Package (medical, dental, vision, and disability)
  • 401k Retirement Plan (with Company Match)
  • Employee Referral Program
  • Education Reimbursement
  • Discounted Carpool Program

 

 

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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