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Monarch Casino Black Hawk is a central part of a vibrant and diverse mountain community that focuses on providing an outstanding experience for our guests. Build your career in a dynamic and fast paced environment where you can pursue your interests.
Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for less than $5 per day!
The Assistant Casino Shift Manager (ACSM) will contribute to our success by fulfilling two key roles. They act as a Table Games Leader and as a Casino Shift Manager (CSM). When the ACSM is fulfilling the CSM role, they are the acting General Manager on Duty and they perform numerous daily tasks and routines that ensure quality service is provided to all guests. During each shift, the CSM will visit each operational area and converse with guests and Team Members to promote and facilitate the highest guest service attainable. They must be able to identify and correct daily operational deficiencies to achieve this service; such as:
The ACSM/CSM will create a friendly work atmosphere and communicate an ‘Open Door’ policy to all team Members to resolve disputes in a timely manner. They must exhibit a positive and professional attitude with guests and Team Members. They will work toward resolving guest complaints and assist with guest incidents in a helpful, courteous, and constructive manner, and if necessary, review available documentation and/or create documentation concerning the incident. They should provide regular communication with all levels of management, providing recommendations on improving effectiveness on the property operation. They will make decisions based upon the best interests of the company while following Colorado Division of Gaming Rules and Regulations. From time to time they will relive Table Games Supervisors and Surveillance Operators when their respective managers are not available.
Other related duties including, but not limited to complying with the following;
An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.